Describe what is happening
Use observable facts. Separate what you know from what you are assuming, and name the information you still need.
Write the question before choosing the answer.
A clear starting point makes the next decision more manageable.
Identify what matters
What would a useful outcome look like? Include the people, responsibilities, and limits that must be respected.
Reduce the scope
Choose one part of the challenge that you can influence. A focused question is easier to work with than an entire season of uncertainty.